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Toronto Chinese Academy

Questions and Answers

Refund Policy

I. All Promotional Packages are non-refundable.
II. If you withdraw the course before the session starts, a 100% of Tuition less a 20.00 of deposit as a registration fee will be refunded to the student.
III. If you withdraw after the session starts, there will be no refund.
IV. We require a formal written request for Tuition Fee Refund.

Cancelling/Rescheduling a Scheduled Lesson

I. A minimum of 48 hours notice must be given by the student if they are unable to attend a scheduled lesson.
· Please call your instructor directly to indicate an absence
· If you have difficulty reaching your instructor please send an email to
II. We ask that all students do their very best not to cancel lessons throughout the sessions.
III. Any cancelled lesson initiated by an instructor will be made up.

We appreciated for your understanding!

While mandarin is being taught in the class do you teach using Chinese characters?

We teach in characters for the students who have reached certain Level, e.g HSK 2.

I’m interested in taking Mandarin lessons during my spare time. However, my work schedule is always changing. I was wondering if I was to attend the Group Lessons, would I be able to drop-in to whichever time-slot I would be available to attend? Or would I have to attend the same time slot every time?

You certainly can attend a group lesson and do not have to fix the term if you can’t.
The classes are very flexible at our school, many our students here are doing as same as you say.

I am interested in learning Mandarin. I can speak Cantonese, but I was born and raised in Canada so even my Cantonese is not that great and I can not read or write. I was wondering if I should take the Mandarin course for Cantonese speakers, or should I just take the general Mandarin course?

Most Cantonese speakers born in Canada usually start with the General Mandarin course, but I won’t decide until we know your actual level. we have different approach for Cantonese speaker and English speakers, so a free consultation in our centre is necessary.

I am interested in having conversational Mandarin lessons, Is this possible?

Our classes are highly focused on conversation in Level1 (Session1,2 & 3) without Chinese characters.


I have a very limited Chinese vocabulary, would this affect how I learn?

Your Chinese level won’t affect your study, but in order to get the best result, we need to know how much you can speak exactly.

When are the consultation done?

the assessment can be done any time (Mon ~ Sun) between 9am and 9pm, but please let us know in advance, so that we can arrange a time for your consultation.

Do I need to come in person to one of your locations?

Yes! Since our classes are highly customized to the students. and we have different approach for Cantonese speaker and English speakers, In order to know what is available for you and help us better understand your need, a free assessment in our centre is necessary. the consultation usually takes 30 minutes.

How often would classes be?

once a week, twice a week, three times a week or more according to their own schedule. and even adjustable after the class started.

When the class will be starting?

Our students can pick up the start date according to their own needs, and the class schedule can be adjustable after the start as well. but all the students in our school come into our office to have a free consultation and registration in advance.


How large are the classes?

The maximum class size is 5 for the group lesson.